DUTY 3: Build communication networks


1. Encourage open communication.
2. Check for understanding.
3. Listen actively.
4. Promote active listening.
5. Select appropriate communication channels.
6. Create opportunities for face-to-face communication.
7. Attend to nonverbal cues.
8. Develop linkages with outside resources.
9. Communicate organizational identity.
10. Employ communication technologies.

Service Leadership: The Bonner Foundation